Job Description:

Our client, a freight forwarder is looking for a Key Accounts Coordinator to join their office in Maldon.

Job Description 

• Act as the main point of contact for assigned customer accounts.
• Manage customer booking and enquiries, including, tracking, issue resolution, and status updates.
• Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
• Monitor and maintain service level agreements and client KPIs.
• Proactively communicate with clients and agents regarding shipment status, service changes, or delays.
• Handle customer and agent enquiries, complaints, and escalations professionally and promptly.
• Develop and maintain strong, long-term relationships with both internal and external stakeholders.
• Identify opportunities to improve service quality as well as establish potential for growth.
• Support the onboarding of new clients and ensure a smooth transition.
• Support with customer and agents via team’s meetings, and regular communication over the telephone.

Ideal Candidate will have the following:

• Strong commercial background 
• Enthusiasm
• Proactive 
• Efficient