Job Description:

Accounts Administrator - Office based Nazeing

Are you passionate about fire safety and protection? Morgan Fire Protection specialises in the delivery of planned and corrective maintenance for fire detection systems and portable extinguishers. While our operational resources are primarily based around London, we proudly offer national coverage through our reactive delivery model.

About the Role

We are seeking a highly organised and detail-oriented individual to join our team, responsible for managing client accounts and invoicing while delivering an excellent level of service to our customers. This role requires strong communication skills, accuracy, and the ability to collaborate effectively across multiple departments.

Key Responsibilities

• Manage client accounts and ensure accurate and timely invoicing in line with customer requirements (daily, weekly, or monthly) using Cash for Windows.
• Review job information carefully prior to invoicing to ensure all details are accurate.
• Verify and update customer account names and addresses where required.
• Ensure purchase orders and quotes align with job costs before invoices are issued.
• Liaise with engineers to confirm completed works, pricing, and customer details.
• Collaborate with other departments and branch locations when necessary.
• Support engineers and the Credit Control team with any invoicing or account queries.
• Take responsibility for managing allocated key accounts.
• Provide invoicing support for other engineers' work during team absences.
• Raise and issue credit notes where required and ensure they are sent to customers promptly.
• Facilitate customer payments where required, including sending secure payment links for credit card transactions.
• Manage incoming and outgoing post between office locations.
• Assist with the daily management of the shared billing inbox.
• Respond to customer queries relating to invoices via phone and email in a professional and timely manner.
• Upload invoices and relevant certificates to customer portals as required.
• Maintain and work with Excel spreadsheets to support invoicing and reporting.
• Provide additional administrative support within the Accounts team and other departments as required.

Person Specification

Essential Skills and Experience

• Previous administrative experience within an office environment, ideally within an accounts, billing, or customer-focused role.
• Proficiency in Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint.
• Excellent organisational and time management skills, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong attention to detail and a high level of accuracy, particularly when handling financial information and invoicing.
• Ability to prioritise workload effectively and manage competing demands.
• Strong communication and interpersonal skills, with the ability to liaise professionally with customers, engineers, and internal departments.
• Confident in handling customer queries via phone and email in a professional and efficient manner.
• Ability to work both independently and collaboratively as part of a team.
• Discreet and trustworthy, with the ability to maintain confidentiality and handle sensitive information appropriately.
• Professional, friendly, and customer-focused approach.
• Reliable, punctual, and committed to maintaining high standards of work.