Job Description:

Aftersales Manager

Location: Basildon
Salary: £45,000–£50,000 Basic + Bonus (OTE £60,000)
Job Type: Full Time | Permanent

The Role

An excellent opportunity has arisen for an experienced Aftersales Manager to join a busy and successful automotive dealership in Basildon. This is a key leadership role responsible for driving performance across the Service and Parts departments, improving customer satisfaction, and maximising aftersales profitability.

You will lead a team of Service Advisors, Technicians, and Parts staff, ensuring the smooth and efficient running of the aftersales operation.

Key Responsibilities

• Lead, motivate, and develop the aftersales team.
• Oversee the daily operation of Service and Parts departments.
• Drive workshop efficiency, utilisation, and labour sales.
• Maximise aftersales revenue and departmental profitability.
• Monitor and improve customer satisfaction (CSI) scores.
• Manage departmental KPIs and implement performance improvement plans.
• Handle escalated customer complaints professionally.
• Ensure compliance with manufacturer standards and dealership processes.
• Control costs and manage departmental budgets effectively.
• Work closely with senior management to achieve business objectives.

Candidate Requirements

Essential

• Previous experience as an Aftersales Manager, Service Manager, or Senior Service Leader.
• Strong leadership and people management skills.
• Proven track record of achieving aftersales targets and KPIs.
• Excellent communication and customer service skills.
• Strong commercial and financial awareness.
• Full UK driving licence.

Desirable

• Main dealer or franchise dealership experience.
• Manufacturer standards and audit experience.
• Familiarity with dealer management systems (DMS).

What's on Offer

• £45,000–£50,000 basic salary.
• Realistic OTE of £60,000.
• Company pension scheme.
• Ongoing manufacturer and leadership training.
• Career progression opportunities.
• Supportive and professional working environment.
• Performance-based incentives.