Job Description:

• Support the day-to-day running of branch operations.
• Ensure high standards of customer service are maintained.
• Assist in managing stock levels and stock accuracy.
• Ensure compliance with all company procedures and health and safety regulations.
• Maintain excellent housekeeping standards throughout the branch.
• Support continuous operational improvements.

• Help deliver branch sales and profitability targets.
• Identify opportunities to increase sales and margin.
• Build strong relationships with trade and retail customers.
• Work closely with internal sales and external sales teams to maximise business opportunities.
• Monitor local market activity and competitor performance.

• Learn how to lead, motivate and develop branch colleagues.
• Support recruitment, induction and training activities where appropriate.
• Promote a positive, customer-focused team culture.
• Lead by example through professional behaviour and strong work ethic.

• Build lasting relationships with customers.
• Resolve customer issues promptly and professionally.
• Ensure customers receive knowledgeable advice and excellent service.
• Promote company products and value-added services.

• Ensure safe working practices are followed at all times.
• Support regular branch audits.
• Promote a strong safety culture.
• Ensure compliance with company policies and relevant legislation.

• Understand branch budgets and profit and loss accounts.
• Monitor costs and help identify opportunities to improve profitability.
• Assist with credit control and cash management procedures.
• Support stock control and loss prevention initiatives.

• Previous experience within a builders' merchant
• Previous supervisory, assistant branch manager or branch manager experience.
• Strong customer service skills.
• Good commercial awareness.
• Experience supervising or leading a team.
• Excellent communication and interpersonal skills.
• Ability to build relationships with customers and colleagues.
• Good organisational and problem-solving skills.
• IT literate, including Microsoft Office.