Job Description:

Job Title: Claims Adviser
Location: Southend, Essex (Office Based)
Remuneration: £28,000 per annum
Contract Details: Permanent, Full Time, 9am to 5.30pm

Job Opportunities:

• Manage claims, covering loss, theft, and accidental damage.
• Process claims and refund requests after cross-training.
• Collaborate with underwriters on product queries.
• Work with the all departments to ensure timely claim resolutions.
• Address and resolve sales and service enquiries.
• Process payments, including premiums and excess charges.
• Manage policy cancellations and engage in retention discussions
• Record and manage first-line complaints in accordance with company procedures.

Experience We Are Looking For:

• Previous experience in claims or customer service within a regulated environment.
• Excellent verbal and written communication skills; confident on the phone and via email.
• Strong attention to detail and accuracy in all tasks.
• A proactive, hardworking attitude with a strong customer service focus.
• Ability to juggle multiple products and responsibilities in a fast-paced environment.
• A curious mindset, eager to challenge the status quo and suggest improvements.
• Proficiency in Microsoft Word and Excel.

Desirable Skills:

• Experience in handling customer complaints.
• Familiarity with fraud investigation and management.

If you have a customer-first mindset and are eager to contribute to a forward-thinking team, we want to hear from you! Ready to take the next step in your career? Apply today for an immediate start and help us lead the market with innovative insurance solutions!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.