Job Description:

This Customer Account Executive opportunity is a hands-on, people-first role for someone who thrives on getting things right for their clients - from the moment an order is placed through to delivery and beyond. You will build genuine relationships, take pride in the detail, and be the kind of person your customers know they can rely on. If you come from a manufacturing or product-based background, have hands-on experience processing sales orders on a business software platform (such as Sage or SAP), and customer service is at the core of everything you do, we would love to hear from you.

The Role

As a Customer Account Executive, you will take full ownership of a portfolio of clients - each with their own needs and processes - seeing every order through from placement to delivery and providing attentive aftercare every step of the way. You will be the first point of contact your clients turn to for anything order-related - trusted, responsive, and always one step ahead.

This is a full-time, office-based role, Monday to Friday, 08:30-17:00.

Key Responsibilities - Customer Account Executive

Receive and process customer purchase orders, raising multiple sales orders accurately within a business software platform (e.g. Sage, SAP), including manual data entry, product look-up, pricing input, and delivery address checks

• Serve as the primary point of contact for a defined portfolio of clients, each with differing needs and process requirements, building trusted, long-term relationships
• Manage the full order-to-delivery cycle - keeping customers updated, managing outstanding orders, and proactively resolving issues before they reach the customer
• Provide outstanding after-sales support - handling queries, concerns, and follow-ups with care and professionalism
• Liaise closely with sales, finance, supply chain, manufacturing, and warehouse teams to ensure client expectations are always met
• Support coordination of deliveries, with exposure to liaising with hauliers/freight forwarders and export paperwork considered a strong advantage
• Handle customer feedback constructively, acting as the client's voice internally to drive service improvements
• Maintain accurate records within the CRM system, ensuring all account activity and correspondence is up to date
• Prepare quotes, reports, and client-facing documentation as required
• Support the wider team with account administration and any ad hoc tasks

What We're Looking For

Essential:

• Proven, hands-on experience receiving and processing customer purchase orders, and raising multiple sales orders within a business software platform such as Sage or SAP - including manual order entry, product selection, pricing look-up, and delivery address checks
• Experience owning a set portfolio of customers with differing needs and process requirements - communicating updates, managing outstanding orders, and acting as first point of contact for order queries
• Happy to work full-time in the office, Monday to Friday, 08:30-17:00

Also important (some experience or understanding is welcomed, but not essential at an advanced level):

• Exposure to working cross-functionally with sales, finance, supply chain, manufacturing, and/or warehouse teams, with a general commercial awareness of how these functions connect
• Some understanding or experience of logistics - for example, coordinating deliveries, liaising with hauliers or freight forwarders, or awareness of export paperwork and country-specific export requirements (full expertise not required, but an interest or basic grounding is a plus)

Also valued:

• Previous experience as an Account Manager, Customer Service, Logistics, or Sales Support professional within a manufacturing, production, or product distribution environment
• Exceptional customer service skills: warm, professional, patient, and solutions-focused at all times
• A natural relationship-builder who takes genuine pride in being reliable and responsive for clients
• Able to juggle multiple accounts and priorities simultaneously, staying calm and organised under pressure
• Hands-on and adaptable - happy to roll up your sleeves and get into the detail when needed
• Strong communicator, both written and verbal, with a high level of accuracy and attention to detail
• Proven experience in complaint resolution - able to handle difficult situations with empathy and professionalism
• Comfortable working with CRM systems, order management tools, and Microsoft Office

What's On Offer

This is a wonderful opportunity for an experienced customer service professional with strong account and order management skills. As a Customer Account Executive, you will join a business that genuinely values the relationships it builds - with its clients and its people. The package includes:

• Salary £34,000 + performance-based bonus
• Pension scheme
• Full-time, office-based, Monday to Friday, 08:30-17:00
• A supportive, close-knit team environment
• A role where your contribution is visible and your clients genuinely value what you do

Sound like you? Apply today and take the next step in your career.