Job Description:

Job Title: Customer Service Administrator
Salary:£26,000 - £28,000 (depending on experience)
Location: Bishop's Stortford
Monday to Friday, 9:30am - 6:00pm
One Saturday per month 10am - 4pm (paid or time off in lieu - your choice)
Holiday: 26 days holiday plus Bank Holidays
 
We're working with a friendly and growing business looking for an exceptional Customer Service Administrator to join their team. This is a varied, hands-on role where you'll be at the heart of the customer experience, supporting clients from initial enquiry right through to after-sales care. This role is about building relationships, understanding customer needs, and providing a genuinely helpful, efficient service.
 
What you'll be doing:

• Handling inbound customer calls and emails
• Taking and processing orders accurately
• Raising invoices and updating internal systems
• Responding to customer queries and resolving issues
• Making occasional follow-up and after-sales calls
• Working closely with internal teams to ensure a smooth customer journey

What we're looking for:

• Previous experience in a customer service or office-based support role is essential
• Confident communicator with a friendly, professional manner
• Strong attention to detail and good organisational skills
• Comfortable using systems and handling administrative tasks alongside calls
• Someone who enjoys helping people and takes pride in delivering great service
• Attention to details is essential

What's on offer:

• Salary of £26,000 - £28,000 (depending on experience)
• Holiday: 26 days + Bank Holidays
• Free Parking
• A supportive and welcoming team environment
• Variety in your day — no two days are the same
• Flexibility around Saturday working (paid or time back in lieu)