Job Description:

Customer Service Executive

• Chelmsford
• Salary: Up to £28,000 + Bonus Scheme
• Hours: Full Time – No Weekends
• Must drive due to location

About the Opportunity

A growing retailer specialising in storage solutions near Chelmsford is looking for a Customer Service Executive to join their friendly, supportive team.

We’re looking for a customer-focused problem solver who thrives in a fast-paced, multi-product environment—someone who can confidently support customers across a wide range of products and has solid experience handling complaints and resolving challenging situations.

What Makes This Role Stand Out

• Work with a diverse product range serving both domestic and business customers
• Be the voice of the brand, managing customers from enquiry through to resolution
• Join a supportive, growing business where your input matters
• Enjoy a great work-life balance – no weekends

What We’re Looking For

• Proven experience in customer service within an online retail environment
• Strong experience handling customer complaints and difficult conversations is essential
• Confident dealing with high volumes of complaint calls, resolving issues calmly and professionally
• Comfortable handling multiple product queries with accuracy and confidence
• Experience managing courier issues, damages, delays and customer expectations
• Strong verbal and written communication skills
• High attention to detail and good organisational ability
• Calm, patient and solutions-driven approach under pressure
• Comfortable using systems and working both independently and as part of a team
• Must drive due to location

Key Responsibilities

• Deliver excellent customer service via phone, email, and live chat
• Handle a high volume of customer complaints, taking ownership to resolve issues effectively
• Manage challenging conversations with professionalism and empathy
• Support customers with advice across a range of storage solutions
• Accurately process orders and manage enquiries from start to finish
• Resolve delivery issues, damages, and complaints in a timely manner
• Build product knowledge across multiple categories
• Handle day-to-day administrative tasks
• Maintain a positive and professional customer experience at all times

Working Hours

Two-week rotating schedule:

Monday: 7:30am–5:00pm or 8:00am–5:30pm

Tuesday–Thursday: 8:00am–5:00pm or 8:30am–5:30pm

Friday: 8:00am–4:30pm
No weekends

Benefits

Bonus scheme

Casual dress

Employee discount

Free on‑site parking