Job Description:

We are recruiting for a Duty Manager to join one of the UK's most sought after and delightful wellness and spa destinations.

The Duty Manager will be part of one of the most renown wellness and spa retreats that attracts guests from all over the country, and will be an opportunity that will truly allow you to be proud of what you are a part of.

This is a hands on role where the Duty Manager will help lead and develop the team within the resort with complete creative freedom, while creating memorable experiences for guests.

What you will be doing -

• Maintain exceptional hotel standards, ensuring service, presentation, and cleanliness are consistently upheld.
• Lead by example, ensuring team appearance, conduct, and professionalism meet company standards.
• Support the day to day operation of all hotel departments, providing hands on assistance where required.
• Act as the main point of contact for staff, providing direction, making decisions, and resolving operational issues.
• Work closely with the General Manager to ensure the smooth and efficient running of the hotel.
• Develop, implement, and monitor hotel policies, procedures, and service standards to ensure compliance.
• Handle guest enquiries and complaints promptly, implementing improvements to enhance the guest experience.
• Support Heads of Department with daily operational responsibilities and cross department collaboration.
• Ensure compliance with health and safety, data protection, confidentiality, and all company policies.
• Carry out any additional duties reasonably required to support the successful operation of the hotel, including flexible working when necessary.

This is a fantastic opportunity for a Duty Manager to express their passion for hospitality and wellness while developing their career with great career opportunities and progression.

**PLEASE NOTE** Due to location you must have your own transport.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.