Job Description:

The Role 

The Contracts Manager holds day-to-day operational, technical and commercial accountability for delivery of all non-EICR elements of Lot 3 (Electrical Building Services) of the Peabody Term Programme. Scope covers communal emergency lighting, lightning protection, fixed and portable appliance testing (PAT) and photovoltaic (PV) systems. Lot 3 is delivered under the Term Alliance Contract (TAC-1 2016), Reporting to the Head of Operations and working alongside the Contract Manager – Electrical Testing (who owns the EICR scope), the post-holder is Stage 1 counterpart to Peabody’s Contract Manager on the maintenance scope and is accountable for KPI performance, statutory compliance, P&L delivery and resident experience across these five disciplines. The post holder leads a multi disciplinary team of supervisors, administrators and engineers. 

Responsibilities and Accountabilities  

• Manage end-to-end day-to-day delivery of all non-EICR scope under Lot 3 of the Peabody Term Programme for the awarded Area, covering communal emergency lighting, lightning protection, fixed and portable appliance testing (PAT), height safety equipment and photovoltaic (PV) systems. 

• Plan, schedule and supervise the annual PPM programme across all five disciplines against the contractual cycle and SFG20 maintenance regime. 
• Source, qualify and onboard approved security sub-contractors, including pre-qualification checks on accreditations, insurances (£10m PL/EL, £5m PI), H&S management systems, RAMS quality, financial standing, modern slavery and equality compliance. 
• Own day-to-day performance against Peabody’s response-time KPIs – Priority 1 (2 hours), Priority 2 (4 hours), Priority 3 (24 hours), Priority 4 (10 Working Days) – on a 24/7/365 basis across the maintenance disciplines. 

• Lead, motivate and manage the dedicated multi-discipline maintenance team (Supervisors, Approved Electricians, Emergency Lighting Engineers, Lightning Protection Testers, PAT Operatives, Height Safety Inspectors, PV Engineers, Resident Liaison and Administrators) – including resource planning, training, competency management and DBS Basic Check compliance for both directly employed and sub-contracted services.  

• Discharge supplier-side Principal Contractor duties under CDM 2015, including site-specific Health & Safety Plans, RAMS, asbestos checks against the Peabody Asbestos Register, safe-isolation discipline and RIDDOR reporting within one Working Day. 
• Manage the lightning protection visual / electrical inspection cycle (typically annual under BS EN 62305) including earth-resistance testing, air-termination network, down conductors and earth termination network assessments. 
• Manage and deliver FRA Actions raised from the client for ALL Disciplines. Work in partnership with other departments for cross discipline actions, where necessary.  

• Manage the PAT programme across Peabody-owned portable appliances in caretakers’ accommodation, communal areas, sheltered schemes and offices, at HSE HSG 107 Table 1 intervals. 

• Manage the height safety equipment inspection programme (fall-arrest systems, man safe systems, eye-bolts, roof anchors, lifelines) per BS 8454 / BS EN 365 – typically annually – with thorough examinations under LOLER where in scope and re-certification of equipment. 

• Manage the PV array inspection and maintenance programme per the IET Code of Practice for Grid-connected Solar PV, including DC isolation, string testing, AC supply circuit testing, inverter monitoring, panel inspection and earthing / bonding checks. 

• Manage the maintenance P&L, including budget tracking, monthly forecasting, NHF Schedule of Rates application, £750 + VAT spot-repair authority and quoting of variations above the threshold for Alliance Manager approval. 

• Issue all certificates and reports (emergency lighting compliance, lightning protection test certificates, PAT registers, height-safety inspection certificates, PV inspection reports) in PDF to the Peabody Alliance Manager within 5 Working Days of inspection. 

• Drive resident experience – 2 weeks’ notice via SMS/WhatsApp + email where in-property access is needed, the three-stage appointment system with photo-evidenced calling cards, kept appointments, first-time fix and Stage 1 complaint resolution in line with Peabody’s Housing Complaints & Compensation Procedure. 

• Produce the monthly maintenance input to the Lot 3 Activity Report by the agreed internal deadline so the Head of Operations can submit a single coherent Lot 3 report (including the EICR CM’s input) to the Alliance Manager by 10:00 on the 5th Working Day of each month. 

• Direct line and people management of Supervisors and administrators. You will follow the People Manager guide to ensure that you build a high-performance team, create an accountable and values driven culture, and nurture the growth and development of team members 
• Produce the monthly contract report (SLA performance, financials, risks, recommendations) for the Head of Operations by the agreed internal deadline. 

Qualifications  

• Required: Demonstrable track record managing a multi-disciplinary electrical compliance maintenance contract on social housing, public-sector or other regulated residential estates – covering at least three of: emergency lighting, lightning protection, PAT, height safety and PV. 
• Required: Proven sub-contractor management experience – pre-qualification, back-to-back contracting, SLA management, audit and corrective-action / step-in rights – with the ability to evidence sub-contractor performance turn-arounds. 

• Required: Experience managing a multi-discipline maintenance contract of c. £1.5m+ annual turnover, with P&L responsibility, Schedule of Rates pricing, monthly forecasting and direct line management across multiple trades. 

Key Performance Indicators / Accountabilities  

• Maintenance KPI compliance – 100% of Priority 1 (2-hour), Priority 2 (4-hour), Priority 3 (24-hour) and Priority 4 (10 Working Day) response targets across all five maintenance disciplines, measured monthly against Peabody’s Success Measures & Targets. 

• Statutory compliance – 100% on-time completion of the annual EL drain-down and monthly flick-test programme; 100% on-time completion of the annual lightning-protection inspection programme; 100% on-time completion of the PAT programme at HSE HSG 107 intervals; 100% on-time completion of the annual height-safety inspection programme; 100% on-time completion of the annual PV inspection programme. 

• Certificate turnaround – 100% of compliance certificates (EL, lightning protection, PAT registers, height safety, PV) issued in PDF within 5 Working Days of inspection. 

• KPI/SLA compliance – meet or exceed Peabody’s contractual response, Compliancy figures, repair and certificate-turnaround SLAs every month; no rolling-quarter SLA breach 

• Maintenance P&L – deliver gross margin within ±2% of agreed annual budget across the five disciplines; zero unapproved variances above the £750 + VAT spot-repair authority. 

• Health & Safety – zero RIDDOR-reportable incidents; 100% pass rate on internal and Peabody H&S audits; all RAMS and CDM documentation in place before site works commence; zero LOLER non-compliance events on height safety equipment. 

• Legislative & regulatory compliance – ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaab’s Law obligations and client-mandated compliance procedures. 

• Resident experience – meet or exceed Peabody’s resident-satisfaction targets for the maintenance scope; first-time fix above target; zero non-attended appointments outside the three-stage appointment process; Stage 1 complaints resolved within the agreed timescale. 

• Team performance – voluntary attrition below 12% per annum; 100% of operatives holding valid DBS, scope-appropriate qualifications (NICEIC scope, ICEL, PAT competency, height-safety inspector certification, PV CoP), and current competency records.