Job Description:

Service Manager

We're delighted to be working exclusively with a well-established precision engineering organisation, seeking a skilled Service Manager to support its continued growth. The company is recognised for its commitment to quality, innovation, staff satisfaction and advanced manufacturing capabilities, delivering high-performance solutions to a global customer base.

This is an excellent opportunity for someone who combines strong technical expertise with people leadership and a commitment to delivering exceptional customer service.

The Role

As Service Manager, you will be responsible for leading, developing, and supporting a team of service engineers while actively contributing to service, repair, and calibration activities. You will play a key role in setting standards, improving performance, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Lead, mentor, and support a team of service engineers, providing both technical guidance and day-to-day leadership
• Carry out hands-on service, repair, and validation/calibration work alongside the team
• Act as a senior point of contact for customers, handling queries and resolving issues professionally
• Support commercial activities, including pricing of labour and spare parts
• Assess warranty claims and make balanced, informed decisions
• Contribute to the growth and profitability of service contracts
• Ensure all work meets industry standards and aligns with relevant accreditation requirements
• Drive continuous improvement, focusing on efficiency, consistency, and high first-time fix rates

About You

• Proven experience as a service or field engineer, with additional leadership or management responsibility
• Strong technical capability with the ability to lead by example in a hands-on environment
• Confident communicator, able to engage effectively with both customers and team members
• Commercially aware, with the ability to balance customer satisfaction and business needs
• Resilient and solution-focused, particularly in challenging situations
• It's important you have familiarity UKAS accreditation requirements.

What's on Offer

• Opportunity to lead a skilled and supportive team
• A varied role combining leadership and hands-on technical work
• A business that values quality, professionalism, and continuous improvement

If you are a technically strong leader who thrives in a customer-focused environment, we would welcome your application.

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