Job Description:

Streamline Recruitment are currently seeking an organised and proactive Maintenance Coordinator to join an established team based in Basildon. This is an excellent opportunity for someone with strong administrative and coordination skills, ideally with experience in maintenance, facilities management or a busy helpdesk environment.

You will play a key role in coordinating planned and reactive maintenance works, acting as a point of contact for clients, contractors and suppliers to ensure jobs are managed efficiently, updates are communicated effectively and service levels are maintained.

Key Responsibilities

• Coordinate the day-to-day running of the maintenance helpdesk, supporting the wider team and reporting to the Helpdesk Manager.
• Receive, log and process maintenance requests via telephone, email and client portals.
• Accurately record and allocate jobs through the system, ensuring the appropriate contractors and trades are assigned.
• Arrange contractor appointments, raise purchase orders and coordinate permits where required.
• Manage planned preventative maintenance (PPM) schedules, including compliance-related works and any associated reactive maintenance.
• Liaise with contractors and suppliers to obtain job updates, quotations and completion information.
• Maintain accurate records across internal systems and client portals, ensuring all updates are recorded promptly.
• Assist with estimating additional works and coordinating quotations through to the next stage.
• Monitor outstanding jobs, follow up on progress and ensure work orders are closed correctly.
• Prepare and issue client reports, providing clear and accurate updates on maintenance activity.
• Keep Account Coordinators informed of progress, outstanding works and any potential issues.
• Attend client meetings when required and help maintain strong working relationships.
• Participate in the weekday out-of-hours rota when required, with occasional weekend cover available on a paid overtime basis.
• Provide wider helpdesk and administrative support to ensure the smooth delivery of maintenance services.

The Ideal Candidate

• Previous experience in a maintenance coordination, facilities management, helpdesk or similar administrative role would be advantageous.
• Strong organisational skills with the ability to manage multiple jobs and competing priorities.
• Excellent communication skills, with confidence liaising with clients, contractors and suppliers.
• Good attention to detail and the ability to maintain accurate records.
• Comfortable using computer systems, databases and online portals.
• A proactive approach to problem-solving, with the ability to follow up on outstanding tasks and ensure jobs progress.
• A reliable team player who can work effectively in a busy, service-driven environment.

Working Hours

Monday to Friday, 08:30–17:30, office-based in Basildon. Participation in out-of-hours cover would be required, with weekend overtime paid where applicable.

Monday – Friday 08:30-17:00.

£30-35K          

If you would be interested in finding out more details, please get in touch & apply today!