Job Description:

Housing Admin Support Officer

Please note that this is a site-based role for 3 days per week. Due to the office location, access to a car is preferred.

About the Role

We are looking to recruit a full-time temporary Housing Admin Support Officer to join a small, dedicated team delivering a customer-focused service within the Housing Options and Homelessness team. Previous experience in a customer-facing role is essential, while experience within a housing or homelessness environment would be advantageous.

Key Responsibilities

• Deliver a high-quality, customer-focused service to both internal and external stakeholders, supporting the Housing Options team in identifying and processing appropriate solutions for customers experiencing homelessness or housing difficulties.
• Act as a first point of contact for customers, providing advice, support, and guidance where appropriate.
• Support the Housing Options service in fulfilling the Council’s statutory responsibilities under homelessness legislation, including the Homelessness Reduction Act 2017, Localism Act 2011, relevant codes of guidance, case law, and internal policies and procedures.
• Provide administrative support across homelessness, housing advice, and housing allocations services.
• Liaise effectively with Council departments, statutory and voluntary organisations, Local Authorities, landlords, solicitors, banks, and building societies.
• Receive, record, and accurately triage customer enquiries across the Housing Options Service, including conducting initial telephone assessments.
• Maintain accurate records and manage the input of documents, correspondence, and data within Housing Options systems.

Skills & Experience Required

• Excellent communication skills with the ability to remain professional and effective in challenging situations.
• Strong customer service and written communication skills.
• Good working knowledge of Microsoft Office applications, including Word, Outlook, and Excel.
• Ability to prioritise workloads, meet deadlines, and work effectively in a fast-paced environment.
• Experience working in a frontline, customer-focused role, dealing with members of the public both in person and over the telephone.
• Strong team-working skills, with a willingness to share responsibility, support colleagues, and contribute towards team objectives.