Job Description:

Housing Officer

Our client based in East London provide housing management services in partnership with local authorities and are currently looking for a Housing officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible.

Benefits

• Flexible shifts available
• Training provided on site and at head office prior to starting
• A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader
• Staff events and organised Team days with great incentives

Responsibilities

• Dealing with queries from tenants
• Dealing with complaints and handling them in a professional manner
• Dealing with anti-social behaviour and liaising with relevant persons to resolve
• Working across two sites 5-7 minutes walk apart
• Being understanding and empathetic towards tenants who are vulnerable
• Liaising with local authorities regarding urgent placement or movement of current tenants to safe housing
• Liaising with contractors

Requirements

• Previous experience of dealing with vulnerable families and individuals
• Knowledge of safeguarding responsibilities and training
• The ability to work independently and be proactive in emergency situations
• Be a driver as you will be working across two sites
• As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience

A full enhanced DBS check will need to be undertaken before you start work.

Please email your CV with a cover letter if interested.