Job Description:

Reporting to the Import Manager, you will be responsible for managing shipments and logistics processes from start to finish, while also supporting the wider team in delivering a high-quality, customer-focused service.

Due to the location of our client, you will require access to your own vehicle and may be required to travel to European locations when necessary.

This is a full-time office-based role working Monday to Friday 08:30 to 17:00.

Key Responsibilities of Import Coordinator        

• Manage inbound shipments (primarily sea freight, with some airfreight)
• Coordinate export shipments via sea freight
• Handle shipments end-to-end, from booking through to final delivery
• Open and manage jobs within the internal Cargowise system
• Process customs entries and supporting documentation (including Traces and Port Health)
• Monitor shipment progress and proactively manage delays/issues
• Coordinate transport and ensure delivery requirements are met, including bonded cargo
• Complete job costings and invoicing
• Maintain accurate system updates, reporting, and file sign-off 
• Act as a key point of contact for customers, providing a responsive and professional service
• Liaise with shipping lines, hauliers, agents, and internal teams
• Build strong, long-term relationships with customers and supply chain partners 
• Support the growth of the freight forwarding function within the UK business
• Identify opportunities to offer additional services to existing customers
• Contribute to improving processes, efficiencies, and service offering
• Engage with customers in a commercially proactive way, helping to promote and develop forwarding services

Skills, Education and Experience required of Import Coordinator 

• Proven experience in freight forwarding (essential) — ideally managing shipments end-to-end
• Strong understanding of import/export processes within a shipping or logistics environment
• Experience or interest in building or developing a forwarding or logistics function
• Commercial awareness, with the confidence to engage customers and support business growth
• Working knowledge of Cargowise (preferred)
• Proficient IT skills in Microsoft Outlook, Excel and Word
• Ability to work in a fast-paced environment and meet tight deadlines
• Strong communication and organisational skills
• A proactive, positive approach with the ability to work independently and as part of a team

Benefits

• 22 days holiday plus BH; Private Healthcare; Enhanced pension; Birthday day off; Free parking; Employee Assistance Programme

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.