Job Description:

About The Role
 
Role: Credit Controller 
Location: Rainham (RM13 9YB)
Contract Type: Permanent, full time
Hours: 37.5 Monday - Friday - Hybrid 2 days, once successful probation achieved
Salary: £35,000
 
We are looking for an experienced Credit Controller to join our team. This is a fantastic opportunity to become part of a vibrant and dynamic team in a challenging yet rewarding role.
The successful candidate will play a key role in maximising cash flow by proactively managing and maintaining a portfolio of approximately 300–600 live public sector accounts. You will liaise with both internal departments and external customers to minimise the risk of bad debt, identify and resolve issues delaying payment, and ensure outstanding debts are collected efficiently. Working towards and achieving monthly targets set by management will be a key measure of success in this role.
This position is imperative to the ongoing consolidation of the business and the strength of its financial operations. It requires someone who is professional yet approachable, resilient when dealing with senior stakeholders, and driven to deliver results.
This role would suit an experienced Credit Controller looking for progression within a people-focused company, who can hit the ground running in a complex, large organisation with ambitious growth plans.
Key Duties: 
Systems: Sage 200, Credit Hound, O’Neil’s, RS Invoicing, Microsoft Word, Excel 2010, Microsoft Teams, SharePoint (however full training will be provided)

• Responsible for between 300-600 local authorities, central government and health services accounts
• Maintaining individual debtor’s ledger
• Working closely with customers to resolve purchase order/portal difficulties
• Chasing outstanding debtors by telephone, email and letters.
• Adding all notes to customer accounts
• Provide copy Invoices and statements as required
• Working closely with internal departments and sales managers.
• Dealing with and resolving customer account queries
• Daily, weekly meetings with internal teams
• Administering credit card payments
• Credit risk analysis and credit checks via Credit Safe
• Reporting daily to the Receivable’s Manager
• Escalating to management all overdue debt if not paid within the agreed payment terms.
• Individual monthly/yearly targets
• Completing monthly comprehensive cash forecasts analysis

 
Essential Criteria
 

• Proficient skills in Microsoft applications namely Word and Excel
• Work on their own initiative and part of a team
• Work with customers and relevant departments to obtain timely cash collections.
• Remain calm under pressure.
• Good numeracy skills
• Sense of humour

Responsibilities:

• Responsible for billing to all clients’, ensuring activity is billed within a timely manner
• Responsible for chasing outstanding debt from customers
• Resolving customer queries and discrepancies on invoices as and when they arise
• Updating customer database, including setting up new customers
• Investigating any anomalies on customer accounts

About You

• Background in conducting credit control duties in a B2B environment
• Ability to communicate with clients effectively, and resolve any issues
• Experience of working with systems such as Business Central and Sage 200 would be an advantage but not essential
• Able to show business and commercial intelligence when working with clients
• Natural problem solver
• Team player with a positive outlook, also able to work independently

What We Offer You:

• Life assurance
• Annual leave entitlement (starting with 20 – 25 days + bank holidays)
• Contributory pension scheme
• Share save scheme
• Paid volunteer day
• Long service recognition
• Eyecare voucher
• Retail discounts
• Family leave
• Employee assistance programme

About The Company
Restore Commitment to Disability Confidence


We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you
 As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.