Job Description:

Infrastructure & Cloud Support Engineer

Location: Great Dunmow, Essex
Salary: £30,000–£40,000 FTE, depending on experience
Hours: Initially 3 days per week, with the opportunity to progress to full-time
Working: Hybrid / Client-facing MSP environment

We are seeking an experienced Infrastructure & Cloud Support Engineer to join a growing Managed Service Provider.

This is a hands-on role supporting a range of clients across Microsoft 365, Intune, Windows infrastructure, networking, endpoint management, backup and disaster recovery, alongside technical project work.

Key Responsibilities:

• Provide L2/L3 technical support across Microsoft 365, endpoints, servers and networks
• Administer Microsoft 365, Entra ID and Intune
• Support Windows Server, Active Directory, Group Policy, DNS and DHCP
• Manage endpoint environments, including monitoring, patching and deployment
• Troubleshoot networking, VPNs, firewalls, VLANs and multi-site connectivity
• Manage and test backup and disaster recovery solutions
• Support cloud migrations, infrastructure upgrades and security projects
• Maintain accurate technical documentation and customer records
• Take ownership of issues through to resolution and provide excellent customer service

About You:

• Microsoft 365, Intune and Entra ID
• Windows Server, Active Directory and Group Policy
• Windows 10/11 endpoint management
• Networking, including DNS, DHCP, VLANs, VPNs and firewalls
• Backup and disaster recovery
• L2/L3 troubleshooting

Experience with Datto RMM, Hyper-V/VMware, Microsoft Defender, Autopilot, Conditional Access or PowerShell would be advantageous.

We are looking for someone with strong technical fundamentals, a methodical troubleshooting approach and excellent communication skills. You should be comfortable working independently, dealing directly with customers and taking ownership of technical issues.

This is an excellent opportunity to join a growing MSP, with scope to develop into technical project delivery and potentially a Technical Project Lead / IT Project Management position.

Applicants must be within practical travelling distance of Great Dunmow, Essex. A full UK driving licence and access to suitable transport is preferred.