Job Description:

Our client is currently recruiting for a Junior Operations Clerk to join their team based in Wickford, supporting their growing team

Duties and Responsibilities

• Manage the export process from start to finish;

• Use the most appropriate method of communication when being the first point of contact for all customers;

• Develop and maintain effective working relationships with key customers to develop more business opportunities;

• Liaise with customers to obtain information to ensure correct measures are in place and all customer needs are met;

• Liaise with Customers, Customs and Operations’ Departments ensuring all documents are received within the designated time frame;

• Obtain all necessary information to ensure correct measures are in place and customer needs are met;

• Liaise between Suppliers, Forwarders and agents to obtain up to date shipment information;

• Ensure customers are fully informed of the progress of their shipments;

• Provide transport companies with the relevant information to ensure customer delivery requirements are met;

• Ensure correct documentation is on file and act accordingly as set out in the instructions;

• Provide operational support and cover for the department as required, including during periods of annual leave, absence, or other business needs.

• Cover the import operations when required; 

• Any other duties as required by management for the smooth and efficient operation of the department.

We are looking for someone with:

• Strong organisational skills and ability to prioritise multiple tasks.
• Proactive, dynamic, and willing to take responsibility.
• Excellent communication skills both written and verbal.

Beneficial but not essential skills:

• Experience with freight forwarder or company with international trade

• Understanding of international trade and customs processes.

Salary and other benefits:

• £26,000 - £28,000 per annum

• 20 days holiday for the first full calendar year, increasing to 23 and then 1 day per year of service with max 25 days. (Bank holidays in addition to these)

• Company pension scheme

The position is full time, starting ASAP.

Hupsoo Ltd operates as an employment business and is an equal opportunities employer. We are a member of the Recruitment and Employment Confederation (REC) and fully committed to the principles of equality, diversity, and inclusion in all areas of recruitment. We adhere to the Equality Act 2010 and welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All candidates are considered on the basis of their skills, experience, and suitability for the role.