Job Description:

Neighbourhood Manager – Southmere, Thamesmead

Help shape one of London's most exciting regeneration projects

We're looking for a Neighbourhood Manager to join our Place Management team in Southmere, Thamesmead, playing a key role in creating safe, welcoming and thriving neighbourhoods.

This is a unique opportunity to work at the heart of Thamesmead's ongoing transformation, supporting residents, managing tenancies and helping deliver high standards across homes, estates and public spaces. You'll be the visible face of Peabody, building strong relationships with residents and helping shape the day-to-day experience of a growing community.

About Southmere

Southmere sits at the centre of Peabody's transformation of Thamesmead, bringing new homes, improved public spaces, community facilities and better connections across the area. This is more than a housing management role, it's an opportunity to help build a thriving neighbourhood and support a growing community.

What you'll be doing

• Deliver excellent tenancy and neighbourhood management services across Southmere.
• Build positive relationships with residents, community groups and local partners.
• Manage tenancy matters, anti-social behaviour, safeguarding concerns, estate issues and customer enquiries.
• Carry out estate inspections, welcome visits and resident engagement activities.
• Work closely with colleagues and contractors to resolve repairs, defects and estate-related issues.
• Support community initiatives and help shape local services through resident feedback.

What you'll bring

• Experience in housing management, tenancy management or a community-focused role.
• Strong customer service and relationship-building skills.
• Confidence managing challenging situations and resolving issues effectively.
• Excellent communication, organisation and stakeholder management skills.
• A passion for delivering great services and improving communities.

Desirable

• Knowledge of housing management and tenancy legislation.
• Experience across both private and social housing.
• Experience within regeneration, estate management or new-build environments.
• A full UK driving licence and access to a vehicle.

Why Join Peabody?

Our values guide everything we do: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises and Pull Together.

We offer:

• 30 days annual leave plus bank holidays.
• Two paid volunteering days each year.
• Up to 10% pension contribution.
• Flexible benefits and employee discounts.
• The opportunity to help shape one of London's largest regeneration programmes.

Please read before applying

This is primarily an office and community-based role, with five days per week spent on site in Southmere.

A Basic DBS check is required.

A full UK driving licence and access to a vehicle are desirable but not essential.

Candidates who pass the initial sift will be invited to record responses to two video interview questions.

Interviews will be held in person on Thursday 17 September at the Southmere Concierge Office, Thamesmead.

If you're passionate about communities, customer service and making a visible difference, we'd love to hear from you.