Job Description:

Ocean Import Operator (Freight Forwarding)

Location: Forest Gate, London
Salary: £31,000 - £40,000 (DOE) + Excellent Benefits
Hours: 8:30-17:00 Monday to Friday 

Are you an experienced Ocean Import Operator looking to join a company where you're genuinely valued, supported, and given the opportunity to build a long-term career?

My client is a well-established global freight forwarding business with an outstanding reputation for service and an even better reputation as an employer. Their Forest Gate office is known for its welcoming, family-like atmosphere, exceptional training, and incredibly low staff turnover—a place where people enjoy coming to work and choose to stay.

As an Ocean Import Operator, you'll play a key role in managing import shipments from start to finish, ensuring customers receive a seamless, efficient service.

Your responsibilities will include:

• Managing ocean import shipments from booking through to final delivery.
• Liaising with overseas agents, shipping lines, customers, and hauliers.
• Preparing and checking import documentation.
• Customs clearance coordination (where applicable).
• Monitoring shipment progress and proactively communicating with customers.
• Handling invoicing, costing, and file completion.
• Providing a high level of customer service throughout the shipment lifecycle.

What We're Looking For

• Previous experience in Ocean Imports within freight forwarding.
• Strong understanding of import operations and shipping documentation.
• Excellent communication and organisational skills.
• Ability to manage multiple shipments and prioritise workloads effectively.
• A proactive, customer-focused approach.
• Experience with customs procedures is advantageous.

What's on Offer?

• Salary: £31,000 - £40,000 (depending on experience)
• 24 days annual leave plus Bank Holidays
• Join a successful global logistics business with genuine career prospects.
• Outstanding training and ongoing development.
• Supportive management team that invests in its people.
• Friendly, collaborative office where everyone works together.
• Fantastic team culture with exceptionally low staff turnover.
• Long-term career stability within a growing organisation.

If you're looking for more than just another freight forwarding role and want to join a business where you'll be supported, appreciated, and part of a close-knit team, we'd love to hear from you.

Apply today or get in touch for a confidential conversation.