Job Description:

Office Administrator / Customer Service Administrator

Location: Chigwell Office
Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week)
 

About the Role

We are looking for a professional, organised, and reliable Office Administrator to join our team based in Chigwell. This is a full-time office-based role that will involve handling inbound and outbound calls, supporting customers and clients, and providing administrative assistance to ensure the smooth running of daily operations.

The successful candidate will have excellent communication skills, a positive attitude, and the ability to manage multiple tasks efficiently in a busy office environment.

Key Responsibilities

• Answer and manage inbound telephone calls professionally and efficiently.

• Make outbound calls to customers, clients, and suppliers as required.

• Accurately record call notes and update CRM systems.

• Manage customer enquiries and direct them to the appropriate team member.

• Maintain and update client records, databases, and documentation.

• Assist with scheduling appointments and diary management.

• Prepare and process correspondence, emails, and reports.

• Support the wider team with general administrative duties.

• Ensure all information is handled confidentially and in accordance with company procedures.

• Follow up on customer requests and outstanding actions.

Skills & Experience

Essential

• Excellent telephone manner and communication skills.

• Strong organisational and administrative skills.

• Good attention to detail and accuracy.

• Confident using Microsoft Office applications, including Word, Excel, and Outlook.

• Ability to multitask and prioritise workload effectively.

• Professional and positive attitude.

• Reliable, punctual, and well-presented.

• Ability to work independently and as part of a team.

Desirable

• Previous experience in an administrative, customer service, or office-based role.

• Experience using CRM systems.

• Strong problem-solving skills and a proactive approach to work.

What We Offer

• Full-time permanent position.

• Supportive and friendly working environment.

• Opportunity to develop administrative and customer service skills.

• Ongoing training and support.

• Office-based role in Chigwell with regular working hours.

We are looking for someone who is motivated, dependable, and eager to contribute to a growing team. If you enjoy working in a fast-paced environment and take pride in delivering excellent customer service, we would love to hear from you.