Job Description:

The Operations Manager, leads end-to-end warehouse and logistics operations at a Stansted site for a fast-growing international e-commerce logistics business, driving performance, efficiency, and continuous improvement. It requires strong leadership experience in high-volume environments, with responsibility for team management, KPIs, operational planning, and compliance, offering excellent progression in a scaling organisation.

Client Details

Our client is a fast-growing, international logistics and e-commerce fulfilment organisation with a strong presence across Europe and Asia. Operating in a highly dynamic sector, the business is known for its agile approach, innovative logistics solutions, and commitment to delivering operational excellence.

Due to continued expansion, they are seeking an experienced Operations Manager - Mandarin Speaking to take ownership of a key site based in Stansted and East Midlands.

Description

As the Operations Manager - Mandarin Speaking, you will be responsible for the end-to-end management of warehouse and logistics operations, ensuring performance, efficiency, and service levels are consistently achieved. This is a hands-on leadership role requiring strong operational expertise and the ability to drive continuous improvement in a fast-paced environment.

• Lead and manage day-to-day site operations, including inbound, outbound, and returns processes
• Drive operational performance against KPIs including productivity, accuracy, and service levels
• Develop and implement process improvements to enhance efficiency and scalability
• Manage, coach, and develop a team of supervisors and operatives
• Ensure compliance with health & safety, regulatory, and company standards
• Collaborate cross-functionally with internal stakeholders and external partners
• Oversee workforce planning, resource allocation, and cost control
• Support peak planning and execution, ensuring operational readiness

Profile

The succesful Operations Manager - Mandarin Speaking will come with the following skillset:

• Must be fluent in mandarin
• Proven experience in a logistics, warehouse, or fulfilment leadership role
• Strong understanding of operational KPIs and continuous improvement methodologies
• Experience managing teams in a fast-paced, high-volume environment
• Excellent leadership, communication, and stakeholder management skills
• Data-driven mindset with the ability to analyse and improve performance
• Flexible and adaptable, with a hands-on approach to problem solving
• Experience within e-commerce or parcel distribution is highly desirable

Job Offer

• Competitive salary and benefits package
• Opportunity to join a rapidly growing international business
• Significant scope for progression as the organisation scales
• Dynamic and entrepreneurial working environment

Logistics Distribution and Supply Chain