Job Description:

Location: Gravesend, Kent
Job Type: Full-time, Permanent
Hours: Monday to Friday, 9:00am – 5:30pm

Absolute Law Recruitment are working with our client based in Gravesend, Kent, who are seeking a professional, personable and customer-focused Front of House / Receptionist to join their busy office.

As the first point of contact for clients and visitors, you will play a key role in creating a warm and professional first impression. You'll be responsible for ensuring the smooth day-to-day running of reception, providing administrative support to colleagues, and delivering a high standard of client care at every interaction.

This is an excellent opportunity for someone with a strong customer service background who enjoys working in a fast-paced, professional environment. Previous legal or reception experience would be beneficial but is not essential.

Key Responsibilities

Reception & Client Care

• Provide a professional, friendly and welcoming reception service to clients and visitors.
• Deliver a consistently high standard of customer service.
• Answer, screen and direct incoming telephone calls promptly and professionally.
• Meet and greet clients and notify the relevant colleague of their arrival.
• Manage meeting room bookings and ensure rooms are prepared for client meetings.
• Maintain reception, client waiting areas and meeting rooms to a high professional standard.
• Offer refreshments to clients and visitors where appropriate.

Administrative Support

• Open, sort, scan and distribute incoming post to the relevant departments and colleagues.
• Prepare outgoing post and arrange courier collections where required.
• Assist with photocopying, scanning, printing and document preparation.
• Provide general administrative support to colleagues across the office.
• Order and maintain office stationery and supplies.
• Support other office locations when required.

About You

Our client is looking for someone who enjoys working with people and takes pride in delivering excellent customer service.

To be successful in this role, you will have:

• Experience in a customer-facing role with a strong focus on customer service.
• Excellent communication and interpersonal skills.
• A professional, friendly and approachable manner.
• A confident and courteous telephone manner.
• Strong organisational skills with the ability to prioritise a busy workload.
• Excellent attention to detail and accuracy.
• Good working knowledge of Microsoft Office and general office systems.
• The ability to work independently and as part of a team.
• A proactive, flexible and positive approach to work.
• The ability to handle confidential information with discretion.

If you're looking to join a professional and supportive environment where you can make a positive impact from the moment clients walk through the door, we'd love to hear from you.

Apply today or contact Absolute Law Recruitment for a confidential discussion.