Job Description:

Repairs & Asset Coordinator

*initial 3 months with possible extension*

*Hybrid - 2 days on site in Chelmsford / 3 from home*

*£22.90 ph umbrella / 37 hrs per week*

The role:

• * Develop work procedures to support effective team leadership by the Programme Manager.
  * Create documents and maintain an overall operational plan for the team.
  * Lead third-party contractor meetings to ensure alignment of reported data with program information as provided to the stock investment manager.
  * Operate as an interface between Asset Management, Neighbourhoods, and the CRC with regard to customer liaison as required.
  * Resolve administrative queries within the team's scope and manage overall team schedule, escalating issues to the Programme Manager when necessary.
  * Track and monitor completion of management tasks to ensure successful delivery of the team's operating plan.
  * Validate and analyse data captured from surveys, liaising with Surveyors to ensure data is consistent and accurate.
  * Support team-wide administrative efficiency and effectiveness.
  * Collaborate with customers on inquiries and schedule appointments within agreed timeframes to uphold excellent service.
  * Undertake any other responsibilities relevant to this post, as directed by your line manager.

Key skills and experience:

• Excellent communication skills especially over the telephone;
• Experience of working in a customer focused environment.
• Good level of Microsoft office skills including word and excel
• Strong interpersonal skills
• Experience working in a repairs / maintenance environment

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.