Job Description:

Are you an experienced operational leader who thrives on improving services, developing people, and delivering great outcomes for customers?

At Peabody, we're looking for an Operations Manager - Repairs to lead our Repairs Inspector teams and play a pivotal role in driving service excellence across our responsive repairs function.

This is a fantastic opportunity for someone who combines strong operational management skills with a passion for customer service, continuous improvement, and team development.

What you'll be doing

• Leading, motivating and developing a team of Repairs Inspectors and Apprentices 
• Coaching Team Leaders and supporting the growth and development of their teams 
• Using inspection findings and performance data to identify service improvement opportunities 
• Driving operational excellence and continuous improvement initiatives 
• Managing proactive projects and service improvement programmes 
• Improving contractor performance, quality standards and customer outcomes 
• Resolving complex and escalated resident issues with empathy and professionalism 
• Producing data-driven reports, analysis and recommendations for senior leaders 
• Building strong partnerships across operational teams and key stakeholders

What we're looking for

You'll be a confident and engaging manager with a track record of leading operational teams and delivering measurable improvements.

You'll bring:

• Proven experience managing and developing teams in a fast-paced operational environment
• A passion for coaching, mentoring and developing people
• Strong analytical skills, with the ability to turn data and insight into action
• Excellent stakeholder management and relationship-building skills
• A customer-first mindset and commitment to service excellence
• The ability to balance strategic thinking with hands-on operational delivery
• Strong organisational skills and the ability to manage multiple priorities

Desirable

• Experience working within repairs, maintenance, housing or property services
• A technical or construction-related qualification
• Experience using inspection outcomes and performance data to drive operational change

Why Join Us?

• 30 days’ annual leave plus bank holidays.
• Flexible benefits package – including healthcare, dental, and lifestyle discounts.
• 4x life assurance.
• Ongoing training and development, including qualifications and apprenticeships.
• Two additional paid volunteering days each year.
• Up to 10% matched pension contribution.

This is an opportunity to influence how repairs services are delivered across one of the UK's largest housing providers. You'll have the autonomy to improve processes, develop talented teams, and make a genuine difference to residents' lives every day. If you're an operational leader who can inspire people, use data to drive decisions, and deliver excellent customer outcomes, we'd love to hear from you.

Interview process

• First stage interviews will be held via Teams on Friday 6th November. 
• Second stage interviews will be held in person at our Pitsea office on Friday 13th November and will include a presentation task 

Please note: Peabody does not provide sponsorship as a licensed UK employer.