Job Description:

Resident Liaison Officer (RLO) - External Works

Location: Harlow

Salary: Up to £33,000 + Package

Contract: Permanent

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a leading contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, supporting an external works programme across Harlow.

This is an excellent opportunity for an experienced Resident Liaison Officer to play a key role in delivering planned maintenance works within occupied social housing properties. You will act as the main point of contact for residents, ensuring they are kept informed throughout the programme while maintaining a high standard of customer service.

Key Responsibilities

• Acting as the main point of contact for residents throughout the external works programme.

   

• Communicating works schedules, access arrangements, and project updates to residents.

   

• Conducting resident consultations, home visits, and pre-start meetings.

   

• Managing resident expectations and resolving any queries or complaints in a professional manner.

   

• Working closely with site teams, supervisors, and client representatives to coordinate access and programme delivery.

   

• Supporting vulnerable residents and ensuring appropriate measures are in place throughout the works.

   

• Maintaining accurate records of resident communications, appointments, and project updates.

   

• Attending site and client meetings, providing feedback on resident concerns and customer satisfaction.

   

• Promoting excellent customer service and helping to ensure projects are completed with minimal disruption to residents.

   

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role.

   

• Experience working on external works, planned maintenance, refurbishment, or social housing projects.

   

• Excellent communication and interpersonal skills.

   

• Strong organisational skills with the ability to manage multiple priorities.

   

• Good IT skills, including Microsoft Office and internal management systems.

   

• Full UK driving licence.

   

• A proactive, customer-focused approach.

   

If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

INDTJ