Job Description:

Scheduling & Service Coordinator

Location: Southend
Salary: Up to £29,000
Job Type: Full Time | Permanent | Monday to Friday

Overview

An exciting opportunity has arisen for an organised and proactive Service Coordinator to join a growing compliance and facilities services business.

This role is ideal for someone with strong administration, scheduling, customer service, or coordination experience who enjoys working in a fast-paced environment. You'll play a key role in ensuring engineers are scheduled efficiently, client requirements are met, and service delivery runs smoothly.

Full training will be provided, making this a great opportunity to develop your career within a growing organisation.

Key Responsibilities

• Plan and schedule engineer's workloads to maximise efficiency.
• Coordinate jobs and service visits across multiple client sites.
• Liaise with customers to arrange appointments and confirm work schedules.
• Act as a central point of contact between clients, engineers, subcontractors, and internal teams.
• Ensure all works are booked, planned, and delivered within agreed timescales.
• Monitor job progress and update internal systems with accurate information.
• Prepare and distribute relevant job documentation, permits, reports, and certificates.
• Create schedules and programmes of work for larger contracts.
• Work closely with sales and account management teams to prioritise customer requirements.
• Manage subcontractor bookings and ensure required documentation is received.
• Resolve scheduling issues and respond to customer queries professionally.
• Support invoicing processes by ensuring completed works are correctly recorded.
• Produce reports and assist with performance monitoring where required.
• Provide general administrative support to the Service Delivery team.

What We're Looking For

• Previous experience in administration, scheduling, coordination, planning, customer service, or operations support.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Good IT skills, including Microsoft Office and database systems.
• High level of attention to detail and accuracy.
• Ability to prioritise workload and work effectively under pressure.
• A positive, team-focused approach.
• Experience within facilities management, building services, engineering, maintenance, or compliance industries would be beneficial but is not essential.

Benefits

• Full training and ongoing support.
• Career development opportunities.
• Join an experienced and supportive team.
• Stable, growing organisation.
• Competitive salary and benefits package.

Please APPLY TODAY for the chance of an interview with a continuously growing organisation.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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