Job Description:

We are particularly interested in candidates who have a solid background in FCL operations and a good understanding of how operational performance supports wider customer relationships and commercial commitments.

Key Responsibilities

• Managing FCL import shipments from origin through to final delivery in the UK
• Liaising with overseas offices including China offices
• Communicating with shipping lines regarding bookings, container availability and schedules
• Coordinating customs clearance with the customs department
• Liaising with UK transport providers to arrange final deliveries
• Liaising with warehouses and third-party facilities where required
• Understanding the importance of key client shipments and ensuring operational delivery supports commitments made by the commercial team
• Monitoring shipments and proactively resolving operational issues
• Supporting the wider import team to maintain smooth workflow across the department
• Liaising with internal departments including accounts to ensure cargo can be released without delay
• Maintaining accurate shipment records and documentation including Bills of Lading

Experience & Knowledge

We are ideally looking for someone who:

• Has previous experience working in FCL import operations
• Has a good working knowledge of container shipping processes and documentation
• Understands the importance of shipping line relationships, container availability and carrier performance
• Is confident managing shipments independently while contributing to the wider team
• Has strong organisational and problem-solving skills

Personal Attributes

• Strong communicator with a confident telephone manner
• Proactive and able to take ownership of tasks
• Calm under pressure and comfortable resolving operational challenges
• Organised and able to manage multiple shipments simultaneously
• Positive and collaborative approach to working within a team environment

We are particularly interested in candidates who enjoy developing their operational knowledge and contributing to the wider success of the department as the business continues to grow.

Salary: Negotiable during interview process, dependent on experience.