Job Description:

Site Manager

Location: Basildon, Essex, SS14 3EL

Hours of Work: 40

Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Site Manager to act as the lead contact on site for clients and internal stakeholders, overseeing the successful delivery of facilities management services across the site.

The Site Manager will be responsible for ensuring operational excellence, client satisfaction, and service delivery in line with contractual and legal obligations. This role requires strong leadership, effective stakeholder management, and a focus on achieving agreed service standards.

The successful candidate will bring facilities management experience, engineering knowledge, and an understanding of both hard and soft services. They will be responsible for driving performance, maintaining compliance, managing financial responsibilities, and creating a positive and collaborative working environment.

Key Responsibilities

• Take overall responsibility for the management of the site.
• Ensure all contract deliverables, KPIs and SLAs are consistently achieved or exceeded.
• Act as the primary point of contact for assigned client accounts and key stakeholders.
• Build strong client relationships and align service delivery with client priorities.
• Lead the delivery of facilities services including cleaning, technical, waste, catering and other site services.
• Monitor SLA performance, reporting requirements and performance reviews in collaboration with clients.
• Oversee site financial performance, cost management and support P&L objectives through efficient resource planning.
• Lead, develop, mentor and empower managers, supervisors and frontline teams while promoting a safety-first culture.

Person Specification

• Facilities management experience.
• Engineering knowledge.
• Experience managing hard services with exposure to soft services.
• Strong customer focus and communication skills.
• Managerial and people management experience.
• IOSH qualification is required.
• Full UK driving licence (Car Band 3) is required.
• Ability to build positive relationships with clients, stakeholders and operational teams.