Job Description:

TECHNICAL CUSTOMER SERVICE ADVISOR
NORTH FAMBRIDGE, CHELMSFORD
CIRCA £35,000 + COMPANY BONUS

THE OPPORTUNITY:

Do you have an electrical background and enjoy helping customers understand products and solve technical problems?

Get Recruited is recruiting on behalf of an established engineering business for a Technical Customer Service Advisor to join its small, friendly team. You'll use your electrical knowledge to answer technical enquiries, support customers and keep their orders moving.

This opportunity would suit a Technical Support Advisor or Customer Service Executive with an electrical background who enjoys answering product questions and helping customers. You'll join long-serving colleagues in a business that values health, family and work, with regular team dinners and your birthday off.

THE TECHNICAL CUSTOMER SERVICE ADVISOR ROLE:

You'll combine the product knowledge of a Technical Support Advisor with the customer care and order administration skills of a Customer Service Executive.

• Handle customer enquiries by telephone and email, asking relevant questions to understand their requirements and provide clear, accurate advice.

• Explain electrical product functions and specifications, helping customers understand technical information and how components operate.

• Read technical datasheets, electrical schematics and connection diagrams to answer questions about relays, control circuits and associated components.

• Investigate product performance and fault enquiries, gathering information about the application, connections and symptoms to establish the next steps.

• Liaise with technical colleagues and the overseas manufacturing team to resolve complex questions, keeping customers informed throughout.

• Manage enquiries through the shared inbox, maintaining clear records and following outstanding queries through to resolution.

• Process customer orders accurately, checking product references, quantities and requirements before entering them into the order management system.

• Answer questions about availability, order progress and deliveries, coordinating with colleagues to resolve issues.

• Assist with picking and packing orders when required, contributing to the practical running of a small team.

• Adapt to new systems as the business introduces more automated ordering and customer administration processes.

THE PERSON:

• Experience as a Technical Support Advisor, Customer Service Executive or in a similar position supporting customers with electrical or electronic products.

• Alternatively, an electrical engineering background with experience explaining technical information to customers.

• A sound understanding of electrical components and how they function within a circuit.

• Confident reading electrical diagrams and technical datasheets, including supply voltages, relay contacts and connection arrangements.

• Clear communication skills, patience and a methodical approach to investigating customer problems.

• Strong attention to detail when processing orders, recording information and following up enquiries.

• As a Technical Customer Service Advisor, you'll be comfortable balancing technical enquiries, order processing and practical tasks within a small team.

• A relevant technical qualification is desirable, ideally in electrical or electronic engineering.

• Experience with relays, control panels or industrial automation products would be advantageous.

A Technical Support Advisor will bring experience investigating product questions; a Customer Service Executive will need the electrical knowledge to handle those conversations confidently.

TO APPLY:

If you're a Technical Support Advisor or Customer Service Executive with an electrical background, or an electrical engineering professional with customer support experience, we'd like to hear from you.

Please send your CV for the Technical Customer Service Advisor role via the advert for immediate consideration.

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